Your IT. Our Security.
Managed IT, cybersecurity and cloud phone systems for Melbourne businesses
One team for your computers, your network, your phones and your cameras — on a fixed monthly contract, supported remotely and on site across Melbourne.
Call 0420 333 652 Book a free assessment
- Operating since 2011
- Free on-site assessment
- Fixed monthly price
Five disciplines, one contract
- IT Support
- Cybersecurity Services
- Network & Infrastructure
- PBX Cloud Phone Systems
- Access Point Security & CCTV
On site across Melbourne · remote helpdesk Australia-wide
What we do
Five disciplines, run by one team
Most businesses juggle an IT person, a phone company and a camera installer. We cover all of it — so when something breaks there is one number to ring.
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IT Support
Diagnostics, repairs, Microsoft 365, cloud storage and remote helpdesk — the day-to-day IT that has to just work.
- Computer diagnostics, repair and formatting
- Antivirus installation and system security
- Hardware setup — printers, scanners, webcams and peripherals
- Software installation and updates
- + 4 more
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Cybersecurity Services
Endpoint protection, firewalls, patching, SPF/DKIM/DMARC, tested backups and staff training.
- Endpoint protection and antivirus management
- Firewall configuration and monitoring
- Security patch management
- Vulnerability assessments and basic penetration testing
- + 4 more
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Network & Infrastructure
LAN, WAN and Wi-Fi design, routers, switches, structured cabling, VPN and ongoing monitoring.
- Network configuration and setup — LAN, WAN and Wi-Fi
- Router, switch and firewall installation
- Structured cabling and network layout planning
- Internet and VPN setup
- + 3 more
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PBX Cloud Phone Systems
Hosted VoIP built around how you actually answer calls — IVR, extensions, mobile apps and number porting.
- Cloud PBX setup — deploy and configure hosted VoIP tailored to your business
- Extension management — user extensions, call groups and departments
- Auto-attendant and IVR — automated menus that route calls professionally
- Call forwarding and voicemail — smart routing and voicemail-to-email
- + 5 more
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Access Point Security & CCTV
Secure wireless access points, CCTV installation and monitoring, and regular security audits.
- Access point security — set up and configure secure wireless access points
- CCTV installation — install and configure surveillance systems
- CCTV monitoring — ongoing monitoring and maintenance of CCTV systems
- Security audits — regular audits of access points and CCTV integrity
Outsourcing contract
One contract. All five.
Secure Desk takes on outsourcing contracts covering IT, cybersecurity, network infrastructure, PBX cloud phone systems, access point security and CCTV — under a single agreement, with one number to call and one monthly price. We would appreciate the opportunity to discuss your needs and provide a tailored consultation and proposal.
Book a consultation Call 0420 333 652
Tell us a convenient time for a call or a meeting and we will work around it.
- IT Support 8 services covered
- Cybersecurity Services 8 services covered
- Network & Infrastructure 7 services covered
- PBX Cloud Phone Systems 9 services covered
- Access Point Security & CCTV 4 services covered
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15+
Years supporting Australian business
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5
Disciplines under one contract
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1
Business day to answer any enquiry
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24/7
Monitoring available on contract
Why Secure Desk
What you actually get
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Your phones and your firewall, one team
Most businesses juggle an IT person, a phone company and a camera installer, and every fault becomes an argument about whose fault it is. We run all five, so there is nobody to blame but us.
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Fixed monthly price, scoped in writing
After the free assessment you get a proposal that says exactly what is covered and what it costs each month. Hardware and projects are quoted separately, up front.
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We document what we build
Network layouts, cabling runs, extensions, camera positions and admin accounts are written down and handed to you. If you ever leave us, you leave with your own infrastructure.
How it works
From first call to a contract that runs itself
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Free assessment
We look at what you are actually running — devices, network, email, phones and cameras. On site, at no cost, no obligation.
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Written proposal
A tailored scope and a fixed monthly price. You see exactly what is covered before you sign anything.
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Onboarding
We document, secure and standardise: endpoints protected, patching scheduled, backups tested by restoring them, users shown what changed.
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Ongoing support
Remote helpdesk plus on-site when it needs hands. Monitoring, patching and a plain-English report every month.
Who we work with
Melbourne businesses that cannot afford downtime
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Small and growing offices
5 to 50 staff, no internal IT, and no appetite for a server cupboard nobody understands.
IT Support -
Clinics and practices
Patient data, tight privacy obligations and software that cannot be down during clinic hours.
Cybersecurity Services -
Warehouses and logistics
Wi-Fi that has to hold up across concrete and steel, plus cameras on the dock.
Network & Infrastructure -
Retail and hospitality
Point of sale, guest Wi-Fi kept off the business network, and phones that ring where staff actually are.
PBX Cloud Phone Systems -
Trades and field teams
People on the road who need their calls, files and email to follow them.
PBX Cloud Phone Systems -
Property and body corporate
Access points, CCTV and remote monitoring across multiple sites on one contract.
Access Point Security & CCTV
Service areas
On site right across Melbourne
We are based in Thomastown, so Melbourne's north gets same-day attendance in most cases. Everywhere else across the metro area is covered too — and the remote helpdesk has no postcode at all.
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Melbourne's North
Our home patch — we are based in Thomastown, so on-site response here is same day in most cases.
Thomastown · Epping · Lalor · Reservoir · Preston · Bundoora · Mill Park · South Morang · Craigieburn · Coburg · Broadmeadows · Greensborough · Heidelberg · Northcote · Brunswick · Campbellfield
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Melbourne CBD & Inner
Office fit-outs, structured cabling and cloud phone rollouts across the city and inner suburbs.
Melbourne CBD · Docklands · Southbank · Carlton · Fitzroy · Collingwood · Richmond · South Yarra · Port Melbourne · Abbotsford
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Melbourne's East
Box Hill · Doncaster · Ringwood · Glen Waverley · Blackburn · Camberwell · Hawthorn · Nunawading · Mitcham · Kew
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Melbourne's West
Footscray · Sunshine · Werribee · Point Cook · Tarneit · Caroline Springs · Melton · Altona · Laverton · Truganina
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Melbourne's South East
Dandenong · Clayton · Springvale · Oakleigh · Cheltenham · Moorabbin · Frankston · Narre Warren · Keysborough · Braeside
Not on the list? Ring 0420 333 652 — if we cover your postcode we will say so, and if we do not we will tell you that too.
Questions
Answered before you ask
Do you work with small businesses, or only large ones?
Most of our clients run between 5 and 50 staff. The contract is sized to the users and devices you actually have, so a five-person office is not paying for enterprise tooling it will never use.
Can you support us remotely, or do you come on site?
Both. Day-to-day helpdesk, patching and monitoring are remote, which is faster for you. Cabling, hardware, access points, CCTV and anything physical is on site, anywhere across Melbourne.
What does an outsourcing contract actually cover?
We scope it after the free assessment. A typical contract bundles helpdesk, endpoint protection, patch management, backup, Microsoft 365 administration and monitoring into one fixed monthly price. Hardware and one-off projects such as cabling or a camera install are quoted separately, up front.
We already have an IT person. Can you work alongside them?
Yes, and it is a common arrangement. We usually take the after-hours load, the security work and the infrastructure projects so your internal person can stay on the things that need to be in-house.
Can you move our phones to a cloud PBX without losing our number?
Yes. Number porting is part of the deployment. We build the extensions, call groups, IVR and voicemail first, run the new system alongside the old one, and only cut over once it has been tested with your staff.
Do you install CCTV and access control as well as IT?
Yes. Cameras, recorders and secure wireless access points are quoted and installed by the same team that runs your network, so they sit behind the same firewall and the same patching schedule as everything else — and it stays one contract with one point of contact.
How quickly do you respond?
We answer every enquiry within one business day. Contract clients get response times written into the agreement rather than promised on a website.
Something not covered here? Ring 0420 333 652 or email us — we answer plainly.
Get started
Book a free assessment
We answer every enquiry within one business day. Tell us roughly what you are running and we will come and look at it — at no cost, with no obligation to sign anything.
- Call us 0420 333 652
- Email us info@securedesk.com.au
- Hours Monday to Friday 8am–6pm, Saturday 9am–1pm. After-hours support is available on a managed contract.
- Based in 15 Bridgewater Grove, Thomastown, VIC 3074